Shipments and returns


The shipping price that appears on the purchase order does not correspond to the cost of a possible return due to customer withdrawal, since this would be made at an ordinary market price. Deliveries are made from Monday to Friday (not holidays) in the morning or afternoon, having previously agreed the appointment with the client, who must verify the conformity of the order and the perfect condition of the merchandise.

If delivery cannot be made on the agreed day due to the absence of the customer or access difficulties not previously mentioned, additional costs will be generated equivalent to a new delivery and even a surcharge for storage costs that must be paid according to the market price. If you wish to modify the previously agreed delivery date, you must notify at least 72 hours in advance through the means provided by the transport company.

In the event that defects are noticed at the time of receipt of the purchased products, the anomalies must be clearly specified on the operator's delivery note and notified within a maximum period of 24 hours by sending an email to In this In this case, defective products will be repaired or replaced in the shortest possible time.

You should never throw away the packaging of the products until you check that they are in perfect condition and verify that they match the ones you ordered.

The lack of comments from the customer at the time of delivery is equivalent to their full compliance with the products received.

Except in the case of hidden defects, no claim will be accepted after receipt of the products by the customer if the customer has not followed the procedure detailed above.


According to the regulations, the consumer and user will have the right to DESIST the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1 / 2007, of November 16, which approves the referred text of the General Law for the Defense of Consumers and Users.

The client will have a maximum period of 14 calendar days from the day of receipt of the good or product to communicate the return or exchange of a product by email addressed to responsible for the sale, clearly indicating all the data of the client and the reference of the order.

Once the request is approved, in the case of a return, the product will be collected in perfect condition and with its original packaging, manuals, accessories or promotional gifts included where appropriate, within a maximum period of 7 working days together with a copy of the delivery note.

In the changes, the product will be collected at the time of delivery of the new requested with the specifications described above.

The transport costs generated by its collection will be borne by the customer.

In the case of erroneous shipments or damaged products, Sip Maresme S.L will accept the return and will be responsible for the transport costs provided that the user has communicated this circumstance within the period and conditions indicated.

After having received the merchandise in our warehouse and checking its status, the customer will obtain the money for its return, discounting the transport costs, according to the payment method made or by bank transfer within a maximum period of 14 business days from the date of purchase. notification of withdrawal by the user or consumer.

In the case of changes, if the price is higher you must pay the difference and if it is lower you will receive an equivalent refund.

No product handled by the customer in misuse, breakage, etc. will be exchanged or paid.

No product made to order will be exchanged or paid for according to customer specifications, choice of upholstery, size or finish, except those that are defective or incorrectly supplied.